Terms & Privacy Policy

1. Agreement, acceptance, and authority

These Terms of Service constitute a binding agreement between Goldiware, LLC (“Goldiware,” “we,” “us,” or “our”) and the person or entity accessing or using the Services (“Customer,” “you,” or “your”). “Services” includes Goldiware websites, hosted software, workspaces, AI-assisted functionality, document and workflow tools, training courses, downloadable resources, onboarding, configuration, implementation support, technical support, and related offerings.

If a signed order form, statement of work, data-processing addendum, enterprise agreement, or other written agreement applies, that document forms part of the agreement. In the event of a direct conflict, the following order of precedence applies unless the signed document states otherwise: the signed order form or enterprise agreement; a data-processing addendum for privacy matters; a statement of work for the applicable professional services; and these Terms.

You must be at least 18 years old and legally capable of entering into a contract. You may not use the Services if applicable law prohibits you from doing so or if Goldiware has previously suspended or terminated your access for material misuse.

2. Services, accounts, and authorized users

2.1 Service access

Goldiware grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the applicable service period to access and use the Services for Customer’s internal business, professional, educational, or implementation purposes, subject to the purchased service plan, documentation, usage limits, and these Terms.

2.2 Accounts

Customer must provide accurate account information, keep credentials confidential, use reasonable security controls, promptly remove access for former personnel, and notify Goldiware of suspected unauthorized access. Customer is responsible for activity under its accounts except to the extent caused solely by Goldiware’s breach of the agreement.

2.3 Administrators and authorized users

Customer administrators may configure permissions, invite users, access workspace content, manage records, and control service settings. Customer is responsible for its authorized users and for ensuring that each user complies with the agreement.

2.4 Service changes

Goldiware may update interfaces, functionality, security measures, technical requirements, documentation, and service methods to improve performance, comply with law, address risk, or maintain service integrity. Goldiware will not materially reduce purchased core functionality during a paid service period without providing a commercially reasonable alternative or remedy.

2.5 Support and professional services

Support, onboarding, configuration, data migration, implementation assistance, and other professional services are governed by the applicable service description, order form, or statement of work. Customer must provide timely access, information, decisions, personnel, and cooperation reasonably required for delivery.

3. Acceptable use and prohibited conduct

You must not, and must not permit any third party to:

• use the Services unlawfully, fraudulently, deceptively, abusively, or in a manner that infringes another person’s rights;
• upload malware, malicious code, ransomware, destructive payloads, or content intended to disrupt, damage, or obtain unauthorized access;
• probe, scan, test, bypass, defeat, or interfere with authentication, authorization, rate limits, encryption, access controls, monitoring, or security;
• reverse engineer, decompile, disassemble, translate, scrape, frame, mirror, reproduce, or derive source code, models, algorithms, or non-public system components except where law expressly prohibits restriction;
• access the Services through automated means that create unreasonable load, evade controls, or harvest content, accounts, contact information, or personal information;
• use the Services to develop, train, benchmark, or improve a competing product or model without Goldiware’s written authorization;
• resell, rent, lease, sublicense, timeshare, or provide bureau access except under a written partner, consultant, or reseller agreement;
• misrepresent generated content as independently verified, professionally approved, or legally binding when it has not been reviewed by an authorized person;
• process regulated, highly sensitive, or special-category information unless the applicable service documentation and written agreement expressly permit it;
• submit content that violates confidentiality obligations, intellectual-property rights, privacy rights, export controls, sanctions, employment law, or contractual restrictions;
• impersonate another person, falsify origin information, manipulate identifiers, or conceal unauthorized activity;
• use the Services for emergency response, life-safety, medical diagnosis, critical infrastructure control, or other high-risk decisions unless expressly agreed in writing.

Goldiware may investigate suspected violations and may preserve or disclose relevant information when reasonably necessary to protect the Services, users, Goldiware, or the public, or to comply with legal process.

4. AI-assisted functionality

4.1 Nature of AI output

The Services may generate drafts, summaries, classifications, mappings, recommendations, risk observations, workflow suggestions, training explanations, or other output using artificial-intelligence technologies. AI output is probabilistic and may be incomplete, inaccurate, outdated, duplicative, or unsuitable for a particular purpose.

4.2 Human review

Customer must independently review and validate AI output before relying on it, approving it, releasing controlled information, making decisions, or using it in audits, assessments, regulatory submissions, contracts, employment matters, safety processes, or customer commitments. Customer remains responsible for all decisions, approvals, records, and actions.

4.3 No professional advice

AI output, training content, templates, examples, guidance, and readiness indicators do not constitute legal, accounting, tax, medical, engineering, cybersecurity, regulatory, or other licensed professional advice. Customer should obtain qualified advice appropriate to its facts, jurisdiction, risks, and obligations.

4.4 Inputs and permitted use

Customer must have all rights and permissions necessary to submit prompts, documents, records, and other inputs. Customer must not submit information whose disclosure to Goldiware or its service providers is prohibited by law, contract, professional duty, or confidentiality obligation.

4.5 No guaranteed outcome

Goldiware does not guarantee that use of the Services will produce compliance, eliminate risk, satisfy every contractual or regulatory requirement, prevent incidents, or achieve any specific audit, assessment, certification, commercial, or operational result.

5. Customer content, service data, and records

5.1 Customer content

“Customer Content” means information, documents, records, prompts, files, configurations, templates, data, and other materials submitted to or created within the Services by or for Customer. As between the parties, Customer retains its rights in Customer Content.

5.2 Processing licence

Customer grants Goldiware and its authorized service providers a worldwide, non-exclusive licence to host, copy, transmit, process, display, modify, back up, and otherwise use Customer Content solely as necessary to provide, secure, maintain, support, improve, and comply with law in relation to the Services.

5.3 Customer responsibility

Customer is responsible for the legality, accuracy, quality, integrity, and appropriateness of Customer Content; for obtaining required notices, consents, permissions, and legal bases; for configuring access permissions; and for maintaining independent copies of records where required by law, contract, policy, or business continuity needs.

5.4 Aggregated and de-identified information

Goldiware may create and use aggregated or de-identified information that does not reasonably identify Customer or an individual for analytics, security, research, capacity planning, service improvement, benchmarking, and business operations. Goldiware will not attempt to re-identify information treated as de-identified except to test whether de-identification controls are effective.

5.5 Backups and export

The Services may provide export functions for supported data types. Customer should export important records before service termination. Backup systems are designed for resilience and disaster recovery and are not a substitute for Customer’s own retention, archival, or legal-hold obligations.

6. Service plans, orders, fees, and taxes

6.1 Orders and charges

Fees, service period, usage allowances, included features, payment schedule, and renewal terms are stated in the applicable checkout, order form, invoice, service description, or written agreement. Except where law requires otherwise or the applicable agreement states otherwise, fees are non-refundable.

6.2 Payment authorization

Customer authorizes Goldiware and its payment processors to charge the selected payment method for amounts due. Customer must maintain accurate billing information and promptly resolve failed, reversed, disputed, or overdue payments.

6.3 Taxes

Fees exclude sales, use, value-added, withholding, excise, digital-services, and similar taxes, duties, or governmental assessments. Customer is responsible for applicable taxes other than taxes based on Goldiware’s net income. If Customer must withhold tax, Customer will provide valid documentation and, where legally permitted, gross up payment so Goldiware receives the invoiced amount.

6.4 Late amounts

Goldiware may charge lawful interest and reasonable collection costs on overdue amounts and may suspend paid Services after reasonable notice where payment remains overdue.

6.5 Renewals and cancellation

Service plans renew only as described at purchase or in the applicable order. Customer may cancel renewal through the available account controls or written notice method stated in the order. Cancellation stops future renewal and does not retroactively refund the current service period unless required by law.

7. Intellectual property, licences, and feedback

Goldiware and its licensors own all rights, title, and interest in the Services, software, interfaces, workflows, designs, documentation, course materials, trademarks, logos, databases, models, configurations, methodologies, and related intellectual property, excluding Customer Content.

No rights are granted by implication. Customer may not remove proprietary notices or use Goldiware names, marks, logos, or brand assets without prior written permission, except for accurate factual identification of Goldiware as a service provider.

If Customer provides ideas, suggestions, enhancement requests, recommendations, or other feedback, Customer grants Goldiware a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or obligation, provided Goldiware does not publicly identify Customer as the source without permission.

Training materials and downloadable resources are licensed for the number and type of users covered by the applicable purchase. Customer may not publish, redistribute, sell, upload to public repositories, or create competing courses from those materials.

8. Confidentiality

“Confidential Information” means non-public information disclosed by one party that is marked confidential or that a reasonable person would understand to be confidential, including business plans, pricing, security information, product designs, technical information, Customer Content, credentials, and non-public service documentation.

The receiving party will use Confidential Information only to perform or exercise rights under the agreement, protect it using at least reasonable care, and disclose it only to personnel, advisers, contractors, and service providers who need access and are bound by appropriate duties.

Confidential Information excludes information that the receiving party can document was lawfully known without restriction, independently developed, received lawfully from another source, or made public without breach. A receiving party may disclose information when legally required after providing notice where lawful and reasonably cooperating with protective measures.

9. Third-party services, integrations, and external content

The Services may interoperate with cloud infrastructure, payment processors, identity providers, communications tools, analytics providers, content sources, or other third-party services. Third-party services are governed by their own terms and privacy practices. Goldiware is not responsible for third-party services, changes, outages, security, data handling, or content, except to the extent expressly stated in a written agreement.

Customer authorizes Goldiware to exchange Customer Content and account information with a third-party integration when Customer enables or requests that integration. Disabling an integration may not delete information already transmitted to the third party.

10. Security, service availability, and business continuity

Goldiware uses administrative, technical, and organizational safeguards designed to protect the confidentiality, integrity, and availability of information. No system, transmission, storage method, or security control is completely secure or continuously available.

Goldiware may conduct maintenance, apply emergency security changes, restrict abusive traffic, rotate credentials, modify infrastructure, or temporarily limit features to protect the Services. Customer is responsible for its devices, networks, identity systems, endpoint security, access controls, and safe handling of exported data.

Service levels, recovery objectives, support hours, or security commitments apply only where expressly included in a written enterprise agreement or service description.

13. Indemnification

Customer will defend, indemnify, and hold harmless Goldiware and its affiliates, officers, directors, employees, contractors, and agents from third-party claims, damages, judgments, settlements, penalties, losses, and reasonable legal fees arising from: Customer Content; Customer’s or an authorized user’s unlawful or prohibited use; Customer’s products, services, decisions, representations, or implementation; infringement or privacy violations caused by Customer Content; or Customer’s material breach of the agreement.

Goldiware will provide prompt notice, permit Customer to control the defence and settlement, and provide reasonable cooperation at Customer’s expense. Customer may not settle a claim in a manner that admits fault by Goldiware, imposes obligations on Goldiware, or fails to fully release Goldiware without written consent.

14. Suspension, termination, and effect

Goldiware may suspend access where reasonably necessary to address security risk, unlawful activity, prohibited use, material breach, non-payment, legal requirements, or harm to the Services or others. Where practicable, Goldiware will provide notice and an opportunity to cure.

Either party may terminate for material breach if the breach remains uncured thirty days after written notice, or immediately if the breach cannot reasonably be cured. Goldiware may terminate immediately for fraud, deliberate security abuse, unlawful conduct, or insolvency events to the extent permitted by law.

On termination, Customer’s access ends, outstanding fees become due, and Customer must stop using licensed materials. Provisions concerning payment, intellectual property, confidentiality, disclaimers, liability, indemnification, disputes, privacy, and other provisions intended by their nature to survive will remain effective.

16. General provisions

• Notices. Formal legal notices to Goldiware must be sent by tracked mail or recognized courier to Goldiware, LLC, 169 Madison Ave, Office 89291, New York, NY 10016, USA.
• Assignment. Customer may not assign the agreement without Goldiware’s written consent. Goldiware may assign it in connection with a merger, reorganization, financing, sale of assets, or transfer to an affiliate.
• Force majeure. Neither party is liable for delay caused by events beyond reasonable control, excluding payment obligations.
• Export and sanctions. Customer must comply with applicable export-control, trade, anti-boycott, and sanctions laws and must not use the Services for prohibited persons, destinations, or end uses.
• Government use. The Services are commercial computer software and commercial documentation provided with only the rights granted under the agreement.
• Independent contractors. The parties are independent contractors. The agreement does not create employment, agency, partnership, franchise, fiduciary, or joint-venture relationships.
• No third-party beneficiaries. Except where expressly stated, the agreement creates no rights for third parties.
• Severability. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue in effect.
• Waiver. Failure to enforce a provision is not a waiver.
• Entire agreement. The agreement constitutes the entire agreement concerning its subject matter and supersedes prior or contemporaneous proposals, discussions, and representations.
• Electronic communications. Customer agrees to receive service notices, records, disclosures, and transactions electronically where permitted by law.
• Interpretation. Headings are for convenience. “Including” means “including without limitation.”

17. Scope and roles

This Privacy Policy explains how Goldiware collects, uses, discloses, retains, and protects personal information when individuals visit Goldiware websites, communicate with Goldiware, create or use accounts, use software services, purchase services, attend training, or interact with related business operations.

Goldiware may act as a controller or business for account, commercial, website, training, support, and relationship information. When Goldiware processes personal information contained in Customer Content solely on Customer’s instructions, Customer generally determines the purposes and means of processing and Goldiware acts as a processor or service provider, subject to the applicable agreement and data-processing terms.

This Policy does not govern third-party websites, integrations, platforms, or services that maintain their own privacy policies.

18. Personal information collected

Depending on the interaction, Goldiware may collect the following categories:

Goldiware collects information directly from individuals and Customers; automatically from devices and service use; from administrators, authorized users, consultants, partners, and integrations; from payment, identity, hosting, security, and analytics providers; and from public or commercially available business sources where lawful.

19. How personal information is used

Goldiware may use personal information to:

• provide, configure, personalize, maintain, support, secure, and improve the Services;
• create and administer accounts, workspaces, permissions, records, training access, and service plans;
• process orders, payments, refunds, invoices, taxes, and financial records;
• respond to enquiries, deliver support, communicate service information, and manage customer relationships;
• operate document, workflow, risk, review, action, reporting, training, and AI-assisted features;
• authenticate users, prevent fraud, investigate abuse, enforce agreements, and protect systems and rights;
• monitor reliability, diagnose errors, measure performance, plan capacity, and improve usability;
• develop new functionality, conduct research, create aggregated insights, and evaluate product effectiveness;
• send product, educational, event, or marketing communications where permitted, subject to available preferences;
• comply with law, legal process, tax, accounting, audit, recordkeeping, and regulatory obligations;
• establish, exercise, or defend legal claims and resolve disputes;
• support corporate transactions, due diligence, financing, insurance, and business continuity.

Legal bases where applicable

Where data-protection law requires a legal basis, Goldiware relies on performance of a contract, steps requested before entering a contract, legitimate interests, compliance with legal obligations, consent, and protection of vital interests where relevant. Legitimate interests include providing secure and effective services, improving technology, preventing misuse, managing business relationships, and protecting legal rights, balanced against individual rights and expectations.

20. How personal information is disclosed

Goldiware may disclose personal information to:

• service providers and processors supporting hosting, storage, security, identity, communications, customer support, analytics, payment processing, accounting, legal services, training delivery, and operations;
• Customer administrators and authorized users according to workspace permissions and Customer instructions;
• integrations and business partners when Customer enables an integration, requests a joint service, or authorizes disclosure;
• professional advisers such as lawyers, accountants, auditors, insurers, and consultants subject to appropriate duties;
• government authorities and legal recipients when required by law, subpoena, court order, legal process, or to protect rights, safety, systems, or the public;
• transaction counterparties in connection with an actual or proposed merger, acquisition, financing, reorganization, sale, bankruptcy, or transfer of business assets;
• other recipients with the individual’s direction, authorization, or consent.

Goldiware does not sell personal information for monetary consideration. If Goldiware engages in an activity that applicable state law defines as a “sale,” “sharing,” or targeted advertising, Goldiware will provide legally required notices and opt-out methods.

21. Cookies, local storage, analytics, and preference signals

Goldiware websites and Services may use cookies, local storage, pixels, software-development kits, logs, and similar technologies for authentication, security, preferences, functionality, analytics, performance, and lawful marketing. Some technologies are essential for requested functionality; others may be controlled through browser settings, consent tools, or service preferences.

Blocking technologies may affect functionality. Browser “Do Not Track” signals are not interpreted consistently across the industry. Where legally required and technically supported, Goldiware recognizes valid universal opt-out preference signals, such as Global Privacy Control, for the browser or device transmitting the signal.

22. Marketing communications

Individuals may opt out of promotional electronic communications through the unsubscribe method in the message or other available preference control. Goldiware may continue sending transactional, security, legal, account, billing, and service communications that are not promotional.

23. Privacy rights and requests

Depending on location and applicable law, individuals may have rights to request access, confirmation, correction, deletion, restriction, objection, portability, a copy of information, withdrawal of consent, opt-out of certain sale, sharing, profiling, or targeted advertising, limitation of certain sensitive information uses, and appeal of a denied request.

Requests may be submitted by signed postal correspondence to Goldiware, LLC, 169 Madison Ave, Office 89291, New York, NY 10016, USA. The request should identify the requester, relationship with Goldiware, applicable account or organization, right being exercised, and sufficient details to locate relevant information.

Goldiware may verify identity and authority, request additional information, decline or limit a request where permitted, retain information required by law, and respond through an authorized agent where valid authorization and verification are provided. Goldiware will not unlawfully discriminate against an individual for exercising privacy rights.

Where Goldiware processes Customer Content solely for a Customer, requests concerning that information should generally be directed to the Customer, which controls the data. Goldiware will support Customers as required by applicable agreements and law.

24. California and other U.S. state privacy disclosures

This section supplements the Policy for residents of states with comprehensive privacy laws, to the extent those laws apply to Goldiware and the relevant processing.

Categories collected and disclosed

Goldiware may collect the categories described in Section 18, including identifiers; customer records; commercial information; internet or network activity; approximate geolocation; professional information; education or training information; inferences; account credentials; and content that may contain information treated as sensitive under applicable law.

These categories may be disclosed for business purposes to the recipients described in Section 20. Goldiware retains categories according to the criteria in Section 27 rather than using one fixed period for all information.

State rights

Subject to statutory conditions and exceptions, eligible residents may request to know or access information, correct inaccurate information, delete information, obtain portability, opt out of sale or sharing, opt out of targeted advertising or certain profiling, limit certain uses of sensitive information, and appeal a decision. Goldiware honours valid rights requests and recognized opt-out preference signals where required.

California “Shine the Light”

California residents may request information about certain disclosures of personal information to third parties for their own direct-marketing purposes where the law applies.

Metrics and financial incentives

Goldiware does not offer a financial incentive or price difference in exchange for personal information unless the programme is accompanied by the disclosures and consent required by law.

25. EEA, United Kingdom, Switzerland, and international transfers

Individuals in the European Economic Area, United Kingdom, and Switzerland may have rights to access, rectify, erase, restrict, object, receive portability, withdraw consent, and lodge a complaint with a supervisory authority. Where processing relies on legitimate interests, individuals may object based on their particular circumstances.

Goldiware is based in the United States. Personal information may be transferred to, stored in, or processed in the United States and other countries where Goldiware or its providers operate. Those countries may have different data-protection laws. Where required, Goldiware uses recognized transfer mechanisms, contractual safeguards, supplementary measures, or another lawful basis.

Goldiware does not use solely automated decision-making that produces legal or similarly significant effects on individuals unless appropriate notice, safeguards, and rights are provided as required by law.

26. Data processing on behalf of Customers

For Customer Content processed on behalf of a business Customer, Goldiware processes personal information according to Customer instructions, the agreement, applicable data-processing terms, and law. Goldiware will not retain, use, or disclose that information outside the business purpose specified in the agreement except as legally permitted.

Enterprise Customers may request a data-processing addendum addressing processing instructions, confidentiality, security, subprocessors, assistance with rights requests, incident notification, deletion or return, audits, and international-transfer terms.

27. Security, retention, and deletion

27.1 Security

Goldiware uses administrative, technical, and organizational safeguards designed to protect personal information, including access controls, authentication, encryption where appropriate, logging, monitoring, backup practices, vulnerability management, vendor review, and incident-response processes. No safeguard can eliminate every risk.

27.2 Retention

Goldiware retains personal information for as long as reasonably necessary for the purposes described in this Policy, including providing Services, maintaining business and tax records, resolving disputes, enforcing agreements, protecting security, complying with legal obligations, and preserving evidence.

Retention depends on the nature and sensitivity of the information, service configuration, Customer instructions, account status, legal requirements, limitation periods, security needs, and operational necessity. Information in backups may remain until rotated or securely deleted under standard processes.

27.3 Deletion and de-identification

When retention is no longer required, Goldiware deletes, destroys, anonymizes, or de-identifies information using methods appropriate to the system and risk, subject to lawful exceptions.

27.4 Security incidents

Goldiware maintains processes to evaluate suspected security incidents and provide legally required notices to affected Customers, individuals, regulators, or other recipients.

28. Children’s privacy

The Services are directed to businesses, professionals, and adults and are not directed to children under 13. Goldiware does not knowingly collect personal information directly from children under 13 through general-audience Services. If a Customer uses an authorized service involving minors, the Customer is responsible for required authority, notices, consent, configuration, and legal compliance.

29. External links and third-party privacy practices

Goldiware may provide links to external resources or integrations. Goldiware does not control and is not responsible for third-party privacy, security, content, or practices. Individuals should review the privacy policies of third parties before providing information.

30. Changes to these Terms and Privacy Policy

Goldiware may update these Terms and Privacy Policy to reflect changes in law, Services, technology, security, business operations, or data practices. The updated version will identify a revised date. Goldiware will provide additional notice where required by law or where a change materially affects rights.

Continued use after an updated version becomes effective constitutes acceptance where permitted by law. If Customer does not agree to a material change, Customer must stop using the affected Services and may exercise any termination rights available under the applicable agreement.